If you, as a consumer, have any grievances about the quality of a brand, product or service, you can file a consumer complaint and seek redress. Different types of complaints can be filed depending on the specific issue, by visiting the concerned consumer court and submitting the necessary documents. Alternatively, you can also register a consumer complaint online through the following steps.
The government runs a portal called the Consumer Online Resource and Empowerment Centre (core.nic.in). It is a com plaint and grievance redressal system run by the Consumer Co-ordination Council and supported by the Department of Consumer Affairs, Government of India.
To lodge a complaint, the consumer has to first register on the site. The online registration form has to be filled in with the name, email, address and phone number of the complainant, and an user id and password have to be created.
Lodging a complaint
A complaint can be filed against any registered brand or service provider. The online complaint system has a dropdown menu of sectors, seg ments and brands, which includes all brands registered with the Department of Consumer Affairs…..Read more>>